To a passenger, an Uber/Lyft ride is all about convenience and comfort. But to the drivers, it is so much more than that; it’s their livelihood, so they try to act their best during each and every booking they get.
When your passenger is disrespectful, condescending, or rude, being polite while navigating the roads can become difficult. This is why we have put together an article advising Uber/Lyft drivers on how to handle passengers in such cases.
Starting off, there are passengers who tend to be demanding. Whether it’s demanding ice-cold AC or becoming a back-seat driver, you know there is a troublesome passenger on board. This can especially be worse when it’s late at night and passengers have been drinking. The best way to handle them is to keep your interactions to a minimum and drop them off at their destination and then give them a low rating. This ensures you are never contacted by them again.
Then there are passengers who are always trying to fit too many people into one car. Uber and Lyft’s rule is that “you can only transport as many passengers as the number of seat belts in your car.” Cramming 6 or 7 people into a car that normally fits four can be dangerous, and many ridesharing accident attorneys in Newport Beach will advise you to be a bit harsh in handling such customers. Keep all four of your car doors locked and pull down the passenger window to confirm the number of people to ride. Once you find the answer, unlock the doors to let your passengers in.
While discussing bad passengers, there is one type of passenger every Uber/Lyft driver has faced. They are the downright disrespectful and rude passengers. There’s not much you can do about these people; they’ve been that way their whole lives and they likely don’t see an issue with their behavior. The best thing to do again is to keep your interactions at a minimum. After dropping them off, you can report them to the platform.
There are many other situations when you might find the passenger troublesome, and if the situation escalates to where you feel unsafe, you may need to take action. Uber and Lyft are notorious for not supporting their drivers, so you may be better off contacting a personal injury attorney. They may be able to help you sue the passenger for emotional distress and/or assault, depending on the incident. You have an ally in Accident Lawyers Firm. Call now!